Welcome to bravomodastore.com (hereinafter referred to as the “Website”). Please read the following terms carefully before using the Website. By using the Website, you agree to be bound by these terms. If you do not agree to these terms, please stop using the Website immediately.
Definitions Products: refers to all products sold through the Website. Services: refers to all services provided through the Website, including but not limited to customer support and after-sales service.
Frequently Asked Questions We have outlined solutions to common problems here. If you encounter other problems during purchase or use, please contact our customer service team.
2.1 Order Questions How do I modify or cancel my order?
Once an order is placed, you can contact us by email or phone to modify or cancel it before the order is processed. If the order has been shipped, please follow our return policy. How do I check the status of my order?
You can check the status of my order by logging into your account and going to the “My Orders” page. We will also send order confirmations and shipping notifications by email. 2.2 Refunds and Returns How do I apply for a refund?
You can contact the customer service team to submit a refund request within 30 days of receiving the product. Please refer to our refund policy for the specific refund process. Who will pay for the return shipping?
Unless the product has quality problems or is shipped incorrectly, the return shipping costs are borne by you. 2.3 Product issues What if the product is defective or damaged?
If the product you received is defective or damaged, please contact our customer service team within 7 days of receiving the product. Please provide relevant pictures and proof, and we will provide you with a replacement or refund service. Can the product be returned or exchanged?
Unused products can be returned or exchanged if they meet the return policy.
2.4 Payment issues
If you encounter problems during the payment process, please check whether your payment information is correct. If the problem persists, please contact customer service for help. 2.5 Account issues How to create an account?
You can create an account by clicking the Register button and filling in the relevant information. After registration, you will be able to track orders and manage personal information. What if I forget my password?
On the login page, click “Forgot password” and follow the prompts to reset your password.
Contact Us If you have other questions not covered in these terms, please feel free to contact us:
Email: purdy@bravomodastore.com Phone: +1-252-250-3475 Address: 8317 KNOLLBROOK DR, CHARLOTTE, NC, 28270 Thank you for choosing bravomodastore.com, we will serve you wholeheartedly!
